|
1. What are the computer requirements?
You and your employees simply need a computer connected to the Internet.
2. Where can my employees or I use the system?
You can use the system from anywhere in the world. TimeClockFree is Internet based. Employees can be locked down to one or multiple computers as well as from certain networks if you want.
3. My employees have little or no computer experience.
TimeClockFree is designed with the concept of "no instructions required". It is very intuitive and simple to use.
4. Is using my credit card online safe?
YES, for now we only accept payment from PayPal. We do NOT ask for your credit card info at all.
5. Do you backup my data
YES, we backup all data on a nightly basis
6. Do you offer support?
YES, we offer FREE email support and upgrades for as long as you use the service. Free email support is available to all plans users including FREE PLAN users.
7. My business is small, do you offer free using?
If you don't need the advanced features, you will never need to pay anything. FREE PLAN is available to all size businesses, unlimited managers and employees.
8. If this is a web based free service, why is there a download available?
The downloaded application is a simple Windows Internet Explorer based web browser. It will access our web app: http://www.timeclockfree.com/app.html. It is not required, but makes your clocking much easier.
9. Is this cost a one-time cost or is it a monthly cost?
It is a monthly cost. With this money we are able to add more features to our service.
10. Do I have to have a web camera at the beginning?
You don't have to have a web camera to use our service. You can enable or disable web camera any time you want.
11. How do I set web camera default to open or not to open?
Please click the screen tour link here to see how. (Click to view screen tour)
12. Every time I do clocking I got a different Clock ID. How do I avoid my Clock ID keeps changing?
Please click the screen tour link here to see how. (Click to view screen tour)
13. How to make sure the Clock ID never change?
Since the Clock ID is a kind of so called "Cookie" in the browser. It will possibly change depends on the browser's setting. To avoid this happens, you can use our desktop shell application for clocking in/out. Here is the link that you can download the Windows based desktop shell application: http://www.timeclockfree.com/timeclock.zip
14. How to convert MS Excel file to Adobe PDF file?
If you search this question in google.com, you would see a lot tools for free. Here is one of them: http://www.freepdfconvert.com/default.asp.
15. Why I cannot input anything in the Quick Clock page?
Many new users may not know the first input box in the Quick Clock page is supposed to input [Employee ID], which can be found after login as manager in the [Employees] page. Here is a screen show to show you where it is: http://www.timeclockfree.com/faq/where-is-employee-id/index.php?page=01.
|