FAQ
Frequently Asked Questions
Where / how is my data stored?
Answer:
All of your data is stored on Amazon.com secure cloud servers and backed up constantly.
Answer:
We do not sell or distribute your personal data (be it contact information (email), time clock data without your permission. We do however look at the account plan info in our system at an aggregate level so that we can better serve our customers with applications for specific requirements.
How often are new features added?
Answer:
We are constantly adding features to Time Clock Free. Look at our blog to find out the latest upgrades and new features. You can track these updates from our release notes.
Can I contact you with ideas to improve the service?
Answer:
You, the manager of small or big size business provide real-world experience to help us improve the time clock functionality and workflow so we always welcome your feedback. Click the Contact Us page to send us a note.
Answer:
We have native apps for Android, iOS phones, and tablets. We also have native apps for Windows desktop computers and Mac OS desktop computers. You can also access our service through modern web browsers like Google Chrome, Apple Safari, Firefox, and many more in Linux, Mac OS, Windows, Android, and iOS.
What are the hardware requirements?
Answer:
You and your employees simply need a computer, tablet, or smart phone connects to the Internet. Web camera, barcode and QR Code handheld device is not required for clock in but also supported.
Though it is not required, but our software does support external web camera, barcode / QR Code scanner, RFID / NFC reader. For barcode / QR code scanner and RFID / NFC reader, you may need to ask the seller if it can emulate keyboard so that it works as keyboard input device in our software. For those devices only have USB port designed for computer, you can buy OTG cable so that they can work in Android and iOS (iPhone / iPad) too.
You and your employees simply need a computer, tablet, or smart phone connects to the Internet.
Answer:
You can use the system from anywhere in the world. Time Clock Free is Internet-based. Employees can be locked down to one or multiple computers, tablets, and smartphones as well as to certain networks or certain GPS zones if you want. You can define the clock points with device ID, WIFI ID, IP address and GPS geo location if you want.
My employees have little or no computer experience.
Answer:
Time Clock Free was designed with the concept of "no instructions required". It is very intuitive and simple to use.
Do you offer support for free?
Answer:
YES, we offer FREE email, live chat, phone call and live demo remote desktop sharing support.The support service is sponsored by OpenTimeClock.com.
If this is a web based free service, why is there a download available?
Answer:
You can use web browsers to access full the features of the system. But native apps in Windows, Mac OS, iOS and Android will give you a better experience.
Do I have to have a web camera at the beginning?
Answer:
You don't have to have a web camera to use our service. You can enable or disable web camera any time you want. Beside face recognition, you can also choose to enter a username / password or scan QR code, RFID, NFC to clock in and out.
What brand of camera and QR Code scanner do you support?
Answer:
We don't have a list of advised brands. But most brands in the market should work well. We recommend you test it before you purchase.
Every time I do clocking I got a different Device ID. How do I avoid my Device ID keeps changing?
Answer:
We use 'cookie' in the web browser to store the Device ID. We recommend you to check if your web browser enables cookie. Or, you can just install our native apps for Windows, Mac OS, iOS, and Android. Here is the download page.
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Feel free to reach out to us on our toll free number: +1-833-702-2927
Or send us an email at: support@opentimeclock.com
Visit website home page for further info:
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