Frequently Asked Questions

You can purchase our service via any major credit/debit card (via Paypal) or with your Paypal account.
Yes, you can either cancel by yourself or contact us to cancel for you.
You'll receive an email from paypal once your purchase is completed.
When your subscription expires your account will be downgraded to free plan. You will lose access to the functionality of the paid plan. You do NOT lose your data, just access to the plan features. Once you subscribe again you get access back.
To upgrade or downgrade your plan you need to visit the Purchase page to submit a one time or auto-billing subscription payment. The payment will auto apply to your account when completed. Our billing team also manually checks those payments that not applied and handle them within next 24 hours. You can also inform us your payment so that it be handled faster.
All of your data is stored on Amazon.com secure cloud servers and backed up constantly.
We do not sell or distribute your personal data (be it contact information (email), time clock data without your permission. We do however look at the account plan info in our system at an aggregate level so that we can better serve our customers with applications for specific requirements.
We are constantly adding features to Time Clock Free. Look at our blog to find out the latest upgrades and new features. You can track these updates from our release notes.
You, the manager of small or big size business provide real-world experience to help us improve the time clock functionality and workflow so we always welcome your feedback. Click the Contact Us page to send us a note.
We have native apps for Android, iOS phones, and tablets. We also have native apps for Windows desktop computers and Mac OS desktop computers. You can also access our service through modern web browsers like Google Chrome, Apple Safari, Firefox, and many more in Linux, Mac OS, Windows, Android, and iOS.
You and your employees simply need a computer, tablet, or smart phone connects to the Internet. Web camera, barcode and QR Code handheld device is not required for clock in but also supported.

Though it is not required, but our software does support external web camera, barcode / QR Code scanner, RFID / NFC reader. For barcode / QR code scanner and RFID / NFC reader, you may need to ask the seller if it can emulate keyboard so that it works as keyboard input device in our software. For those devices only have USB port designed for computer, you can buy OTG cable so that they can work in Android and iOS (iPhone / iPad) too.
You can use the system from anywhere in the world. Time Clock Free is Internet-based. Employees can be locked down to one or multiple computers, tablets, and smartphones as well as to certain networks or certain GPS zones if you want. You can define the clock points with device ID, WIFI ID, IP address and GPS geo location if you want.
Time Clock Free was designed with the concept of "no instructions required". It is very intuitive and simple to use.
YES, we offer FREE email, live chat, phone call and live demo remote desktop sharing support even if you are Free Plan users. Free technical support is available to all users, including Free Plan, Basic Plan and Pro Plan users.
If you don't need the advanced features, you will never need to pay anything. FREE PLAN is available to all size businesses, unlimited managers, unlimited employees, unlimited devices, unlimited jobs, and unlimited shifts.
You can use web browsers to access full the features of the system. But native apps in Windows, Mac OS, iOS and Android will give you a better experience.
You don't have to have a web camera to use our service. You can enable or disable web camera any time you want. Beside face recognition, you can also choose to enter a username / password or scan QR code, RFID, NFC to clock in and out.
We don't have a list of advised brands. But most brands in the market should work well. We recommend you test it before you purchase.
We use 'cookie' in the web browser to store the Device ID. We recommend you to check if your web browser enables cookie. Or, you can just install our native apps for Windows, Mac OS, iOS, and Android. Here is the download page.

Still have questions?

Contact our friendly support team